Two recent customers report no-shows, ignored messages, and evasive quoting that undercut actual project scope by over $80K. Two older reviews praise punctuality, responsive staff, finishing touches, and willingness to return for adjustments, suggesting inconsistent execution or a business in transition.
Based on limited recent reviews, so treat this as low-confidence.
All ten reviews award five stars. The team and the team lead a family business that tackles everything from plumbing to decks to kitchen remodels, with reviewers praising speed, cleanliness, and responsiveness throughout.
The team's delivers solid work on time with crews that show up ready to work and clean up after themselves. The team the team leads a long-standing outfit (operating since 1992) known for tackling tough repairs that other contractors miss, from roof leaks to structural damage, with straightforward pricing that matches the estimate.
Reviewers consistently praise the team and the sales team (the team, Ken, Brandon, Julia, the team) for friendly, attentive service and keeping customers informed at every step. The team tub purchases, repairs, and sauna installations earn strong marks for efficiency and professional setup. A few customers report gaps in follow-up communication and frustration with product durability and warranty repair fees. Most reviews centre on hot tub and spa sales, service calls, and setup assistance rather than deck or porch work. The business states it serves Charlotte, Cornelius, Matthews, Winston-Salem, and Rock Hill since 2004.
Last updated 2026-07-21