Most projects finish on time with crews arriving punctually and leaving yards spotless. Owners the team and the team often visit sites to guide work, and reviewers consistently praise creative design options, straightforward quotes that don't balloon, and professional staff who adapt to feedback.
One client reported feeling unheard during a consultation: the team steered toward ideas outside their vision, overemphasized a non-issue around their pool, and didn't reference their detailed video brief. The reviewer found this frustrating but acknowledged the company's beautiful finished work. All other recent reviews (19 of 20) reflect strong satisfaction with design guidance, execution, and communication.
The team and his I.D. Building crew deliver composite decks, screened porches, and patio covers in the Charlotte area with consistent attention to detail and fair pricing. Reviewers praise his responsiveness, the professionalism of his crew, and how well projects stay on schedule, though one customer experienced a no-show two years ago after service confusion.
The team transform aged travertine decks reliably. Every recent review cites punctual arrival, clear updates during the job, and finishes that look newly installed. Their core strength is travertine repair-leveling, re-grouting with polymeric sand, sealing, mastic replacement-but they also handle broader deck resurfacing and paver work. Willingness to wait for their schedule suggests demand outpaces availability. Reviewers mention specific crew members (the team, the team) by name and trust them for follow-up projects. Pricing is consistently called fair for the caliber delivered. One customer waited weeks for an opening; no rushed timelines documented.
Reviewers consistently praise the team and the sales team (the team, Ken, Brandon, Julia, the team) for friendly, attentive service and keeping customers informed at every step. The team tub purchases, repairs, and sauna installations earn strong marks for efficiency and professional setup. A few customers report gaps in follow-up communication and frustration with product durability and warranty repair fees. Most reviews centre on hot tub and spa sales, service calls, and setup assistance rather than deck or porch work. The business states it serves Charlotte, Cornelius, Matthews, Winston-Salem, and Rock Hill since 2004.
Last updated 2026-07-21